Questions

FAQ's

Everything you might wonder before you step inside.

Do you provide an E-gift card?

Yes, we can create an E-gift card upon request. Please contact us for more details. info@cloudcastle.co

Do you offer gift wrapping with a note?

Yes, we do offer gift wrapping with a personalized note upon request. Please send your request to our email info@cloudcastle.co

Do I need to create an account to buy something?

No, you do not need to create an account to make a purchase. You can checkout as a guest. However, creating an account will make future purchases quicker and allow you to track your orders.

Buying From Our Store

Shopping at Cloud Castle is easy:


1. Select a category of your desired item from the menu at the top, such as dresses.

2. Once you find an item you like, select your size, and add it to the shopping basket.

3. Review your items in the shopping basket by clicking on the SHOPPING BASKET icon at the top of the page.

4. Click on PROCEED TO CHECKOUT and follow the instructions.

Still curious? We answer quickly.

Shipping ยท Return & Refund ยท Cancellation

Where are you shopping from?

Prices are shown in your currency as a guide. Checkout is in USD, and your bank converts at its own rate.

Accessibility

Changes apply straight away and are remembered on this device.

Profiles
Motion

Calm stops drifting clouds, twinkles, and moving text.

Texture

Off removes the grain and the decorative stars for a quieter page.

Contrast

High uses solid backgrounds and deeper colours everywhere.

Text size

Scales every piece of text on the site.

Font

Readable uses Atkinson Hyperlegible, with letters that are hard to mix up, in place of every font including the handwritten script.

Spacing

Relaxed adds room between letters, words and lines.

Links
Tap size

Larger gives every link at least 44 ร— 44 pixels, including the footer.

Messages

Choose whether pop-up messages fade on their own.