Return & Refund

Return and Refund Policy

• Return requests must be made within 14 days from the date of delivery.
• We only accept returns of products in original condition: unused, unworn, tags and hygiene liners attached, with all original packaging included.
• Refunds are processed to the original payment method.
• Once the warehouse receives your return items in proper condition, expect a refund confirmation within 5-10 business days.
• We do not offer refunds on shipping, duties, or taxes.
• We do not offer exchanges.
• Final sale items are not eligible for return.

Processing a Return

UAE Customers:

• To process a return, please contact info@cloudcastle.co with your order number and the items you wish to return.

International Customers:

• To process a return, please contact info@cloudcastle.co with your order number and the items you wish to return.
• Please note that return shipping costs must be paid by the customer.